Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us:

  • Account information (email, company name)
  • API usage data and statistics
  • Device tokens and notification content
  • Payment information (processed securely via Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send notifications
  • Send technical notices and support messages
  • Monitor and analyze trends and usage

3. Data Security

We implement appropriate security measures to protect your data:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure database storage
  • Regular security audits
  • Access controls and authentication

4. Data Retention

We retain your data for as long as your account is active. Notification data is archived after 90 days and deleted after 1 year.

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

6. Third-Party Services

We use third-party services:

  • Stripe for payment processing
  • Firebase Cloud Messaging for notifications
  • SendGrid for email delivery

7. GDPR Compliance

We are committed to GDPR compliance. EU users have additional rights under GDPR including data portability and the right to be forgotten.

8. Contact

For privacy concerns, contact us at: privacy@bigopenbox.co.uk